Svaila ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our brand, website, and services.

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1. Regulatory Compliance and Consent

Svaila complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial legislation, including the Alberta Personal Information Protection Act, the British Columbia Personal Information Protection Act, and Quebec’s Act respecting the protection of personal information in the private sector. We also adhere to Canada’s Anti-Spam Legislation (CASL).

By providing personal information to Svaila or using our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

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2. Collection and Use of Personal Information

We collect personal information (such as identifiers, transactional data, and digital engagement details) to process orders, manage accounts, and improve our services.

Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you. Consequently, your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications.

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3. Data Storage and International Transfers

Svaila is a Canadian company; however, because we utilize Wix for our digital infrastructure, your personal information may be stored on secure servers behind a firewall managed by Wix.

Please note that your personal information may be stored or processed outside of your province, territory, or country of residence. While your information is in another jurisdiction (such as the United States or Europe), it may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction in accordance with its laws. For more information on how Wix handles international data, please refer to the Wix Privacy Policy.

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4. Security of Online Orders

Any personal information we collect is stored securely and used only for the purposes for which it was collected. We take reasonable steps to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification by implementing safeguards appropriate to the sensitivity of the information, including physical, organizational, and technological measures. Employees and authorized personnel with access to personal information are informed of their confidentiality obligations and are required to maintain the privacy of that information.

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Our website is hosted on Wix, and your information is stored and protected in accordance with Wix’s privacy and security practices. For more information, please review Wix’s Privacy Policy.

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5. Cookies and Tracking Technologies

Our website utilizes "cookies" and similar tracking technologies to ensure site functionality and personalize your experience. These include:

• Session (Transient) cookies: Erased when you close your browser.

• Persistent (Permanent) cookies: Stored on your device until they expire or are deleted.

As these cookies are deployed via our hosting platform, we encourage you to review Wix’s Cookie Guide to understand which cookies are used.

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6. Your Rights and Contact Information

You have the right to access, correct, or request the deletion of your personal information. If you would like to exercise these rights, or if you no longer want us to process your data, please contact us at contact@svaila.com.

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7. Policy Updates

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

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Updated February 2026